Refund policy

Refund & Exchange Policy

At Lime Beauty, customer satisfaction is important to us. Please read our Refund & Exchange Policy carefully before placing your order.

No Refunds

All sales are final. We do not offer refunds on any products once an order has been delivered.

Exchange Eligibility

We only accept exchanges if the following conditions are met:

The exchange request is made within 3 days of receiving the order.
The product is unused, unopened, factory sealed, and in its original packaging.
The product is returned in the same condition as it was received.

Products that have been opened, used, damaged, or are not in their original packaging are not eligible for exchange.

Exchange Shipping Charges

If you wish to exchange a product due to a change of mind, ordering the wrong item, or any personal reason:

The customer is responsible for both the return shipping charges and the delivery charges for the replacement product.
The replacement will be processed only after the returned product has been received and inspected.

Incorrect or Damaged Products

If you receive an incorrect, damaged, or defective product due to our error, please contact us within 48 hours of delivery and provide clear photos or an unboxing video as proof.

Once your claim has been verified, Lime Beauty will arrange the replacement or exchange at no additional cost. We will cover all shipping charges related to the replacement.