Shipping policy

Thank you for shopping with Lime Beauty. We are committed to delivering your order safely and on time. Please review our shipping policy below.

Order Processing

All orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation message with your tracking details (where available).

Delivery Time

Estimated delivery times are:

Major Cities: 2–4 business days
Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.

Shipping Charges

Shipping charges are calculated at checkout based on your location and selected delivery method.
Any promotional free shipping offers will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, you may track your shipment using the tracking information provided by our courier partner.

Delivery Attempts

Please ensure that someone is available to receive your order at the provided shipping address. If the courier is unable to deliver after multiple attempts, the package may be returned to us.

Additional shipping charges may apply for re-delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Lime Beauty is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses or contact information.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery with clear photos or an unboxing video. We will review your request and arrange a replacement if the issue is confirmed to be on our end.